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Problem
Possible Cause
Do This
Then...
13.
Combination
Extension
Problem:
Phone Does
Not Ring
Properly
14. New Line
or Extension
Does Not
Work
15. Hotline or
Doorphone
Does Not
Work
1. Ringer
equivalents are too
high for the
extension.
2. Optional device
(fax, answering
machine, etc.) is
faulty.
3. Bad adapter or
combination
device.
Hotline phone or
doorphone was
previously assigned
to extension; so no
line is assigned.
1. Line is assigned to
Hotline or
doorphone
extension.
2. Hotline or
doorphone not
programmed
correctly.
If this is a combination
extension, be sure the
total of the devices’
REN (Ringer
Equivalence Number,
see page 2-5) does
not exceed 2.0. If
it does. unplug one.
Remove the device
from the extension and
plug in an optional
device that you know
rings properly.
First, make sure the
standard device in the
combination is
plugged into the
correct slot on the
267F2 bridging
adapter (see page
2-5). If the extension
still does not work,
unplug the adapter
from the wall jack.
Unplug the phone cord
from the adapter and
plug it into the wall
jack.
Use Line Assignment
(#301) to assign line to
new extension.
Use Line Assignment
(#301) to remove the
line assignment for the
Hotline or doorphone
extension.
Use Hotline (#603),
Doorphone Extension
(#604/#605), and
Doorphone Alert
Extensions (#606) to
program extension
assignments.
If...
The ringer functions
properly,
Trouble still
appears,
The ringer functions
properly,
Trouble still
appears,
The phone works,
The phone does not
work,
The problem
remains,
The problem
remains,
The problem
remains,
Problem is in optional
device. The equipment is
okay.
Go to Possible Cause 2.
Problem is in optional
device; the equipment is
okay.
Go to Possible Cause 3.
Problem is with the other
device or bridging
adapter. Replace other
device. If the problem
persists, call the AT&T
Helpline.
Call the AT&T Helpline*.
Call the AT&T Helpline*.
Go to Possible Cause 2.
Call the AT&T Helpline*.
*
In the U.S., help is available 24 hours a day at 1 800 628-2888. In Canada, call your local AT&T authorized dealer.
Maintenance and Customer Support
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