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Problem
Do This
If...
Then...
3. Trouble
Making
Outside and
Inside Calls
Go to Possible Cause 2.
Trouble could be:
You hear a dial
tone, but it con-
tinues as you try
to dial.
You hear a dial
tone and it cuts
off when you dial,
but the line does
not ring.
You hear nothing.
4. Using Recall
Feature Has
No Effect
5. Using Recall
Feature
Disconnects
Call
6. Calls are
Answered
Automatically
A call rings once
on a line, and the
line button light
shows red steady
as though it was
answered.
Possible Cause
1. Someone changed
your Outgoing Call
Restriction.
2. Local phone
company is not
accurately
receiving the
dialing signals.
3. Local phone
company Centrex
line is faulty.
Recall Timer
Duration is set too
short.
Recall Timer
Duration is set too
long.
An optional device,
such as a fax
machine, answering
machine, or modem
answers when it
should not.
Find out: were you
able to make a call
without any trouble
before?
Isolate the problem.
Use the telephone to
make calls on different
lines. Then, make
calls on each line
using different phones.
One at a time, unplug
each outside line from
the 206 or 400 module
inside the controller.
Plug each line into a
standard telephone
and try to make a call.
Increase the Recall
Timer Duration (#107)
by 100 milliseconds.
See page 5-10.
Decrease the Recall
Timer Duration (#107)
by 100 milliseconds.
See page 5-10.
Ringing for the
device's line is set to
Make sure the device
is set to answer
correctly. If the device
answers before it
should, adjust it to
answer on a later ring.
Either set the device
itself to answer on a
later ring (when Line
“immediate ring”) or
set Line Ringing to
“delayed ring.” If the
device should not
answer calls, turn its
auto-answer feature
off. Refer to the
device’s manual for
instructions on turning
the device’s auto-
answer feature off.
You were able to call
on the phone before
and no one changed
your Outgoing Call
Restriction,
You cannot make
calls from one phone
on all lines,
You cannot make
calls using different
phones,
The trouble appears
on the standard
phone,
The trouble does not
appear on the
standard phone,
The Recall feature
works,
The Recall feature
still disconnects
calls,
The Recall feature
works,
The Recall feature
still disconnects
calls,
The optional device
was set improperly,
The optional device
was set properly,
Follow the procedure for
Problem 16 on page
C-8.
Go to Possible Cause 3.
Try connecting another
line cord; if the trouble
persists, report the
problem to your Centrex
provider.
The trouble is with your
controller. Call the
AT&T Helpline*.
The problem is solved.
Continue increasing the
Recall Timer Duration
(#107) by increments of
100 milliseconds until
the problem is solved.
The problem is solved,
Continue decreasing
the Recall Timer
Duration (#107) by
increments of 100
milliseconds until the
problem is solved.
Reset the device. If the
problem remains, call
the AT&T Helpline*.
If the problem remains,
call the AT&T Helpline*.
*
In the U.S., help is available 24 hours a day at 1 800 628-2888. In Canada, call your local AT&T authorized dealer.
C-4
Maintenance and Customer Support