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Call Reports
A call report is a page of information that begins with a header. The header
includes field names that describe the information in each call record. The call
record is a line of information that includes the fields shown in Figure 7-7.
DATE
TIME
CALLED NUMBER
DUR.
LINE STN.
C
02/17/91
14:02
912125551212
00:02:37
02 11
C
02/17/91
14:34
912015558014
00:04:28
08 17
I
02/17/91
14:36
IN
00:02:12
01 10
Figure 7-7. Sample Call Report
Each call report includes up to 59 records. The report has the following fields:
Call Type.
“C” indicates outgoing voice calls; “l” indicates incoming
■
calls. (System Programming procedure #608 defines whether or not
incoming calls are reported.)
■
Date.
The date of the call is shown in mm/dd/yy format, where mm is the
month, dd is the day, and yy is the year. The equipment controller uses
the date set with the System Programming procedure
System Date
(#101).
Time.
The time of the connection is shown in hh:mm format, where hh is
■
the hour and mm is the minute. The equipment controller uses the time
set with the System Programming procedure
System Time (#103)
and is
shown in 24-hour (military) time.
Called Number.
For an outgoing call, this is the dialed number (first 15
■
digits only) or the speed dial code of a Marked System Speed Dial
Number (preceded by an “F”). For an incoming call, “IN” appears in this
field. Centrex inside and outside calls are reported.
A “*” character prints as the last digit of a dialed number if the called
party hangs up before the originator, or a “?” prints if the number of
digits dialed exceeds the 15 digits that the Called Number field can
hold.
Duration.
The duration of the call is shown in hh:mm:ss format; where hh
■
is the hour, mm is the minutes, and ss is the seconds.
Line Number.
This is the line jack number of the line that was used to
■
make or receive the call.
Station (Extension).
In general, this is the extension jack number of the
■
extension that answered or placed the call. For calls forwarded using the
equipment Call Forwarding feature (see Appendix B), the extension jack
number identifies the extension that answered the forwarded call.
Considerations
The System Date (#101) and System Time (#103) must be set correctly to
■
ensure accurate SMDR call reports. (See page 5-10.)
If a report cannot print because the printer is jammed or out of paper, the
■
equipment controller will store up to 45 records in its memory until they
can be printed. Additional calls will not be recorded.
7-8
Using Auxiliary Equipment