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Contents
Speed Dial Programming Section ......................................................................................................... 68
System Speed Dial Numbers..........................................................................................................68
Station Speed Dial Numbers........................................................................................................... 69
ACD Administration............................................................................................................................. 70
ACD Programs ............................................................................................................................... 70
ACD Agent Programs.....................................................................................................................72
Program Administration Section........................................................................................................... 73
View All Programs (Download, Edit, Upload) ..............................................................................74
Security Maintenance Section.............................................................................................................. 77
Program Security (Default Levels).................................................................................................78
Directory Number Administration........................................................................................................85
DNIS Administration ............................................................................................................................89
DNIS/DID/ANI Line Assignments ................................................................................................ 89
DNIS Number/Name/Ringing/VM-ID Assignments .....................................................................90
DNIS Network Table Assignments ................................................................................................ 91
DNIS Tenant Lock Assignments....................................................................................................92
Distributed Hunt Group Administration ............................................................................................... 92
Call Forward Assignments.................................................................................................................... 93
E911/CAMA Trunk Programs (R4 Only)............................................................................................. 94
ISDN Programs (R4 Only).................................................................................................................... 97
Backup/Restore Data.............................................................................................................................98
View/Print Data..................................................................................................................................... 98
Chapter 7 – Backup Menu (DKBackup)
Check Processor Type.........................................................................................................................100
Backup Data........................................................................................................................................100
Restore Data........................................................................................................................................ 102
Upgrade............................................................................................................................................... 107
Upgrading a Customer’s Processor .............................................................................................. 107
Strata DK Processor PCB Upgrade .............................................................................................. 107
View/Print Data................................................................................................................................... 115
Chapter 8 – Options Menu
System Installation..............................................................................................................................117
Company General Information.....................................................................................................117
Screen Type/Color Installation..................................................................................................... 118
Printer Type Selection ..................................................................................................................119
System Miscellaneous Variables..................................................................................................120
User Password Level Setup..........................................................................................................121
Communications Setup................................................................................................................. 124
System Utilities ................................................................................................................................... 125
ReIndex Files................................................................................................................................125
Appendix A – Connecting to Strata DK
Hardware Requirements...................................................................................................................... 127
System Connection Configurations.....................................................................................................127
PIOU/PIOUS/RSSU/RSIU Setup ....................................................................................................... 128
Calling Strata DK Using the Dialer .................................................................................................... 129