Filter
Top Products
Upgrade ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
108
DKAdmin/DKBackup
● When upgrading from an RCTU Release 1 or 2 to an RCTU Release 3 or above,
DKAdmin/DKBackup automatically converts Program 39 intercom code (000) to the
appropriate Primary Directory Number code (##XXX) for each station port.
● When upgrading from DK16e and RCTUA to RCTUB or C/D (all releases), System
Speed Dial numbers and buttons (060~099) are upgraded to (660~699).
● When upgrading to an RCTUE/F, station and system speed dial numbers *60~*99,
*600~*699, and *10~*39 will be converted to *200~*999 and *100~*139 appropriately.
● When upgrading from RCTUB to RCTUC/D or RCTUE/F (all releases), the Program
*
09
ACD Port assignments (090~097) are upgraded to (250~257) for RCTUC/D or (870~885)
for RCTUE/F.
● When upgrading from RCTU Release 1 or 2 to RCTU Release 3 or above, Program
*
04
and 71-0 are blanked out to insure that [PhDN], Distributed Hunt [DNs], and DNIS default
values do not conflict with existing [DNs] (Program 04) and DID numbers (Program
*
09). All [DNs] not programmed on the original processor in Programs 04,
*
04,
*
09, and
71-0 are also blanked out on the new processor to prevent numbering conflicts.
● When upgrading from RCTUA to RCTUB, RCTUC/D or RCTUE/F (all releases), the
RCTUA Program
*
09 IMDU/RMDS Port 035 is upgraded to Port 085 (RCTUB), Port
245 (RCTUC/D) or Port 340 (RCTUE/F); or, if upgraded from RCTUB to RCTUC/D or
RCTUE/F (all releases), Program
*
09 IMDS/RMDS Port 085 is upgraded to Port 245
(RCTUC/D) or Port 340 (RCTUE/F).
➤ To upgrade the processor
1. Select the Customer using the Select Customer option in the File Menu.
Notes
● If a customer database does not exist for the processor (original) that you are upgrading
from, go to the Maintain Customer File option and create a customer, selecting the
“original” processor and the original software release; then answer Yes to the question
Backup From DK First during the upgrade process.
● Before upgrading, use the Backup option to backup the original processor database to the
designated customer so you can go back to the original processor type, if necessary. Then
create a new customer for the upgrade database, selecting the original processor release
and processor type. The upgrade process converts the original processor database to the
new processor database.
2. Establish a connection between the DKAdmin/DKBackup PC and the Strata DK TTY port
- the original processor should be installed in the Strata DK.
Important! On-site upgrades should be completed when the DKAdmin/DKBackup PC COM
port is connected directly to the Strata DK (per Appendix A – Connecting to
Strata DK, Figure A-1), not while the system is in use or through modems.
However, you can backup the customer database remotely via modems and then
upgrade the database to another RCTU in your office. After the RCTU is
upgraded in your office, you can install it in the customer’s DK.
3. After making a direct connection between the DKAdmin/DKBackup PC and the DK, use
the Check Processor Type option under the Administration Menu/Backup Menu to verify
that the installed (original) processor is the same type and software release as the selected
customer file.
Important! When checking the processor type, you must enter the DK security code that is
programmed on the processor you are checking.