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Polycom VVX 400 and 410 Business Media Phones User Guide Version 5.0.0
Polycom, Inc. 63
Receiving Pages During Active Calls
How you handle a page when you’re in an active call depends on the page priority and whether you have
enabled the feature to receive a page when you’re in an active call.
If the page is a Normal page:
If your phone is enabled to receive pages during active calls, the page immediately plays. You can
hear both the original call and the page. To hear only the page, hold or end the call.
If your phone isn’t enable to receive pages during active calls, the page displays as a Pending
page. To listen to the page, select the page and press Accept. You can also hold or end the call.
If page is a Priority or Emergency page, the page immediately plays and you hear both the original call
and the page. To hear just the page, hold or end the call.
Adjusting the Volume of Pages
You can adjust the volume of pages while they play by using the Volume keys, , to raise or lower
the page volume. If you adjust the volume of a non-emergency page, your phone uses the adjusted
volume for subsequent non-emergency pages. However, only your system administrator can change the
volume of an Emergency page.
Switching to Handset, Headset, or Speakerphone during Pages
While you send a page, you can switch to the handset, headset, or speaker phone by picking up the
handset or pressing or . You can also press to mute your audio so that the people receiving
your page don’t hear audio.
Note that pages are always played through the phone’s speakerphone and cannot be changed to play
through your handset or headset.
Updating the Default Paging Group
If you press and hold Paging, your page automatically goes to the default paging group, Paging Group 1.
If you want, you can change the default paging group.
To update the default Paging Group:
1 From Home view, select Settings > Basic > Preferences > Paging/PTT Configuration > Group
Paging.
2 From the Group Paging Configuration screen, select Default Group, and select a new paging
group number. The default paging group is 1.
Updating Paging Group Subscriptions
By default, you’re subscribed to Paging Groups 1, 24, and 25, meaning that you can send pages to and
receive pages sent to these groups. You can change which groups you’re subscribed to, but you can’t
disable your subscriptions to Paging Groups 24 and 25.