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Polycom, Inc. 3
Contents
About This Guide ...................................................................................................... 6
Conventions Used in this Guide ..................................................................................................... 6
Terms and Writing Conventions ....................................................................................................... 6
Information Elements ....................................................................................................................... 7
Typographic Conventions ................................................................................................................ 8
What’s in This Guide? ...................................................................................................................... 8
Getting Help and Support Resources ............................................................................................. 9
Getting Started ........................................................................................................ 10
Viewing Your Phone Keys and Hardware .................................................................................... 10
Understanding Phone Views ......................................................................................................... 11
Home View ..................................................................................................................................... 12
Lines View ...................................................................................................................................... 13
Calls View ...................................................................................................................................... 14
Understanding Phone Icons and Status Indicators .................................................................... 15
Navigating Your Phone Interface .................................................................................................. 16
Entering and Updating Data Fields ............................................................................................... 17
Using the Dialpad Keys .................................................................................................................. 18
Registering the Phone .................................................................................................................... 19
Configuring Your Phone Using the Web Configuration Utility .................................................. 19
Using Basic Features ............................................................................................. 21
Managing Call Activity ................................................................................................................... 21
Answering Incoming Calls ............................................................................................................. 22
Answering Additional Calls ............................................................................................................ 23
Answering Calls on Shared Lines .................................................................................................. 23
Answering Calls Automatically ....................................................................................................... 24
Managing Multiple Calls ................................................................................................................. 24
Placing Calls ................................................................................................................................... 25
Calling from the Dialer .................................................................................................................... 26
Placing Calls from Favorites, Recent Calls, and Directories ......................................................... 27
Redialing Numbers ......................................................................................................................... 28
Ending Calls .................................................................................................................................... 28
Using Headsets ............................................................................................................................... 28
Enabling Headset Memory Mode ................................................................................................... 29
Responding to Incoming Calls ...................................................................................................... 29
Ignoring Incoming Calls.................................................................................................................. 29
Rejecting Incoming Calls................................................................................................................ 30
Forwarding Incoming Calls ............................................................................................................ 30
Managing Active Calls .................................................................................................................... 30
Holding Calls .................................................................................................................................. 31
Transferring Calls ........................................................................................................................... 31