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Default Directory for Transfers: You can set the system directory or Personal Directory as
your default directory for call and data transfers.
The directory you select should contain the names and extensions of the agents you work with, as well
as certain departments or groups in your company. This enables you to quickly find an extension of an
agent or department when you need to transfer a call.
Do the following to select a default directory:
1. Click on the Transfer pushbutton to open the CCWin Transfer window.
2. Click on Directory on the menu bar.
The Directory pull-down menu appears, as shown in Figure 27.
Figure 27. CCWin Transfer Window—Directory Pull-Down Menu
3. Click on either System Directory or Personal Directory in the Directory pull-down menu.
CallCoordinator for Windows indicates which is the currently selected directory just below the CCWin
Transfer window menu bar. It remains in effect until you change to the other directory, using the steps
just described.
If you have more than one system directory available to you, do the following from the Directory pull-
down menu:
1. Click on Select System Directory.
The Open window appears.
2. Select the system directory you want from the File Name list box.
3. Click on OK.
Default Transfer Number: CallCoordinator for Windows keeps the last extension you entered in
the Target Agent box. If you always transfer to the same person (or department), that extension
becomes, in effect, the default transfer number. You do not have to enter the number again when you
transfer calls or data.
50 CallPath CallCoordinator for Windows: User’s Guide