Filter
Top Products
Using Other Features after Answering a Call
After you answer a call, you can also use the following features from the CallCoordinator for Windows
main window:
Hang Up Click on Hang Up to hang up your telephone.
Transfer Click on Transfer to transfer a call.
Conference Click on Conference to set up a three-way conference call.
Hold Click on Hold to place a caller on Hold.
Retrieve Click on Retrieve to reconnect to a caller on Hold.
Notes Click on Notes to access the note pad feature.
In the event a telephone feature is not available because your telephone system does not support it,
CallCoordinator for Windows displays the associated text, button, and icon in gray. You cannot select the
feature.
Using the Notes Feature
When you answer a call, you can open the CallCoordinator for Windows note pad feature to take notes
while talking to the caller. You can continue taking notes after hanging up. The notes that you enter are
stored by CallCoordinator for Windows.
Do the following to record a note during a telephone call:
1. Click on the Notes pushbutton.
The CCWin Notes window appears (Figure 24 on page 45 shows the CCWin Notes window with a
sample note).
44 CallPath CallCoordinator for Windows: User’s Guide