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How to Answer Calls
When your telephone rings, you can answer the call from the CallCoordinator for Windows main window.
Do the following to answer the call:
1. Click on the telephone icon for the ringing line in the CallCoordinator for Windows main window (if
you have more than one line and the ringing line is not currently selected).
Note: If all the other lines are idle, the ringing line is automatically selected.
2. Click on the Answer pushbutton on the CallCoordinator for Windows main window.
You can begin talking with the caller, using your handset, headset, or speakerphone (if you have one).
Check with your system administrator to see if the intelligent answering feature is implemented for your
use. If it is, CallCoordinator for Windows displays certain information about the caller when you answer
the call, such as (for example) the caller’s account data.
When answering a call, the CallCoordinator for Windows main window displays a message next to the
telephone icon for the selected line:
If the caller is in the system directory or your Personal Directory (whichever is currently selected),
CallCoordinator for Windows displays the caller’s name. For example, the message displayed might
be Call from Summers Frank.
If the caller is not in the currently selected directory, CallCoordinator for Windows displays the
caller’s telephone number. For example, the message displayed might be Call from 2015551212.
Note: CallCoordinator for Windows can display the caller’s number to you only if your telephone
system switch provides this information.
If your telephone system switch does not provide any caller information, CallCoordinator for Windows
displays Caller not identified. There is no caller identification of any kind.
Note: If you do not want the CallCoordinator for Windows main window to pop up whenever you receive
a call and you are working in another window, see “Displaying the CallCoordinator for Windows Main
Window on Inbound Calls” on page 20 for instructions.
Chapter 3. Using the Telephone Features 43