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displaying CallCoordinator for Windows main window on
inbound calls, controlling 20
F
Features pull-down menu 61
H
HAT (Host Application Transaction) file
See
Host Application Transaction (HAT) file
help information
from CallCoordinator for Windows 23
from system administrator 23
Host Application Transaction (HAT) file
CCWin Run HAT window, using 40
description of 5, 39
selecting 40
I
intelligent answering 2
L
LAN (local area network) 5
line, selecting 26
local area network (LAN) 5
logging on to switch
AT&T DEFINITY Generic 3 switch 30
Northern Telecom Meridian 1 switch 31
Logon/Logoff window
AT&T DEFINITY Generic 3 switch, for 30
Northern Telecom Meridian 1 switch, for 31
M
making calls
CCWin Dial Pad window 35
CCWin Run HAT window 40
dial pad, keeping open 36
dialing a number, how to 35
directory, selecting 37, 38
HAT table, selecting 5, 39
how to 35
Notes feature, using 41
other features, using 41
status messages, understanding 36
N
Notes feature
CCWin Notes window 42, 44
using 41, 44
P
Personal Directory
accessing 60
call transfer, using with 50
creating 88
description of 87
dial pad, using with 37
entries, adding 88
entries, removing 90
entries, updating
CCWin Conference window, from 58
CCWin Dial Pad window, from 39
CCWin Personal Directory window, from 89
CCWin Transfer window, from 51
searching 36
CCWin Dial Pad window, from 36
three-way conference call, using with 56
pull-down menu, opening
using keyboard 12
using mouse 11
Q
QuickKeys 3
S
screen mode
button with text, setting 18
buttons only, setting 18
description of 17
icons only, setting 17
setting 19
Set Color window 22
Settings pull-down menu 9, 16
status messages
icons, and 10
multiple lines, and 10
Set Color window 22
telephone icons, setting colors for 21
switches
AT&T DEFINITY Generic 3
Activity window 32
agent activity status, indicating 32
Index 97