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What’s New in This Book
CallCoordinator for Windows Version 1.0.2 has new features. The following are described in this book:
Multiline capability, which enables CallCoordinator for Windows to work with up to four lines on a
telephone set
Directory search capability, which enables alphabetical searches of directory information
Switch logon and logoff capability, which enables agents to log on and log off supported switches
Agent status indication capability, which enables agents to indicate their status (for example,
“Ready”)
Target screen popup, which enables agents to accept or decline incoming data transfers
About This Book xiii