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About This Book
This book describes how to use IBM CallPath* CallCoordinator* for Windows to make, answer, transfer,
and set up three-way conference calls from your Windows-based computer. This book also describes
how to use the Call Log and Personal Directory features in CallCoordinator for Windows.
Note: In the remainder of this book, references to IBM CallPath CallCoordinator for Windows are abbre-
viated to “CallCoordinator for Windows.”
CallCoordinator for Windows runs under the Microsoft** Windows** 3.1 operating system. To use
CallCoordinator for Windows, you should know how to work in the Windows environment. If you are not
familiar with Windows, read the appropriate Windows documentation.
Who Should Use This Book
This book is for anyone who works with customers and clients over the telephone. Typical users of
CallCoordinator for Windows include agents who handle billing, order, and claim inquiries, as well as
catalog sales personnel, insurance and brokerage professionals, medical office personnel, and so on.
Note: The term “agent” is used generically in this book to refer to any user of this product.
Copyright IBM Corp. 1994 xi