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Updating Entries in Your Personal Directory
You can update entries in your Personal Directory from the CCWin Dial Pad window. Do the following:
1. Click on Directory.
The Directory pull-down menu appears.
2. Click on Update Personal Directory.
CallCoordinator for Windows displays the CCWin Personal Directory window (see Figure 52 on
page 88).
3. Click on the letter (in the row of letters below the menu bar) corresponding to the first letter (of the
last name) of the entry to be changed. (Use the scroll arrow to display the remaining letters if neces-
sary.) For example, to locate an entry beginning with the letter
G
, click on G.
CallCoordinator for Windows displays the entries beginning with that letter.
4. Click on the entry that you want to update. (Use the scroll arrows to scroll through the list if neces-
sary.)
CallCoordinator for Windows displays the entry.
5. Move to the appropriate box.
6. Make your changes using the ← (Backspace) or Del key to delete any characters, and enter any
new ones.
7. Click on Update or press Enter.
If you change your mind about updating this entry, click on Cancel. The entry will be cleared from
this window (but not from your Personal Directory).
In addition to updating, you can also add and remove Personal Directory entries from the CCWin Dial
Pad window. See “How to Create Your Personal Directory” on page 87 for complete instructions on
creating and maintaining your Personal Directory.
Selecting a HAT Table for Making Outbound Calls
Host Application Transaction (HAT) files are special files developed by your system administrator to
provide additional features to you through CallCoordinator for Windows. One such feature that can be
provided through HAT files is intelligent answering. For example, when your telephone rings, the HAT file
can instruct CallCoordinator for Windows to access your business database, locate the caller’s account,
and display the account data on your screen.
A similar capability can be provided for outbound calling; when you dial a number, the HAT file can
execute instructions to display the account data of the party you are calling. The data is in front of you
before the customer answers your call.
HAT files are made up of tables that contain different types of instructions for CallCoordinator for
Windows. When CallCoordinator for Windows was installed for you, your system administrator specified
what HAT tables are available for your use. You can, if applicable, select the HAT table designed for
outbound calls.
Chapter 3. Using the Telephone Features 39