Filter
Top Products
17
Chapter 2: Using Basic Features
Now that you’re familiar with your phone’s user interface and how to interact with it, you’re ready to
perform basic phone tasks that you’ll use on a daily basis. At the end of this chapter, you’ll become
expert at handling multiple calls at one time, manipulating incoming and active calls, and accessing
directories and lists so you can perform tasks quickly and efficiently.
In this chapter, you’ll learn about:
Calling, answering, holding, and ending calls
Ignoring, rejecting, forwarding, and transferring calls
Setting up conference calls
Enabling Do Not Disturb
Listening to voicemail
Handling Directories, Recent Calls, and Favorites
Customizing ringtones
Controlling phone volume
Using headsets
Managing shared lines
How Your Phone Handles Calls
Your phone can handle multiple calls at a time. However, only one active call—the call that has audio
associated with it—can be in progress at any given time. In addition to the active call, your phone may
have multiple other calls that are either held, or in an incoming or ringing state. Your phone can handle
a maximum of 24 calls at one time.
Your administrator can set up your phone to have up to 12 lines (for the VVX 500) or 16 lines (for the
VVX 600). Lines can have unique extension numbers, or they can have the same extension number as
other lines.
You can place and answer calls in these ways:
Using the handset
Using the speakerphone
Using a headset