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Chapter 2: Using Basic Features
39
Changing the Way Calls are Answered
Change the way calls are answered by doing the following:
Forwarding all calls to another person.
Rejecting calls from a contact.
Diverting calls from a contact to another person.
Temporarily refusing all calls by enabling Do Not Disturb.
Forwarding All Calls to Another Person
You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is
enabled. Call forwarding is not available on shared lines.
User Tip: Forwarding Calls on a Call-by-Call Basis
You can choose to forward a call as your phone rings. For more information on forwarding calls on
a call-by-call basis, see Forwarding Incoming Calls to Another Person.
Note: Call Forwarding and Microsoft® Lync™ Server
If your phone is configured to work with Microsoft Lync Server, your call forwarding options will
be different than those described below. For more information on forwarding calls with
Microsoft Lync, see Using Polycom Phones with Microsoft Lync Server Quick User Guide, available
by navigating to your phone’s Web page from the Business Media Phones Support page.
To forward all calls to another person:
1 From Home view, tap Forward. (You can also tap Settings from Home view, and tap
Features > Forward, or if your phone is idle, tap Forward from Lines view.)
2 If your phone is set up with multiple lines, tap the line to apply forwarding to.
3 From the Forwarding Type Select screen, tap the forwarding type you want:
○ Always—To forward all incoming calls.
○ No Answer—To forward all unanswered incoming calls.
○ Busy—To forward calls that arrive when you’re already in a call.
4 Enter the forwarding number, and tap Enable. If you selected the No Answer option, you can
enter the number of rings before your phone forwards the call. A value of 2 is recommended.
The forwarding number you chose scrolls in the status bar, as shown next.