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Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones User Guide
110
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from
shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to
Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended
that they be insured or sent by a method that provides for tracking of the package. Responsibility for
loss or damage does not transfer to Polycom until the returned item is received by Polycom. The
repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30)
days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until
the item is delivered to Customer.
The product software comes with 90-day software warranty, providing for software updates (minor
releases/bug fixes). To continue to receive support, purchasing a maintenance contract is the most
economical solution.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the
alleged defect or malfunction in the product does not exist or results from:
Failure to follow Polycom’s installation, operation, or maintenance instructions.
Unauthorized product modification or alteration.
Unauthorized use of common carrier communication services accessed through the product.
Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other
hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE
PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS,
EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT,
ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.