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Chapter 8 | Troubleshooting | 155
Problem Diagnosis/Remedy
Sometimes
appointments entries
are not shown in HP
viewer but can be
viewed in Calendar
The appointment may not be
updated real time in HP viewer
after synchronization . Perform a
soft reset to clear the cache and re-
start the HP viewer.
HP Jornada will not
send e-mail messages
from Inbox.
Message header is too big. If your
address list exceeds 32 KB, Inbox
cannot send the message.
Data has been lost.
Your HP Jornada has lost power.
Restore data from a backup file on
your desktop PC or a
CompactFlash card.
–or–
Factory default settings have been
restored. Restore data from a
backup file on your desktop PC or a
CompactFlash card.
File attachments to e-
mail messages are
corrupted.
Sender’s or recipients’ mail server
does not support MIME encoding.
Turn off MIME encoding. If you
created your e-mail service using
HP dialup, see Creating and
modifying connections in
chapter 6 for instructions on
changing settings for the e-mail
service. If you created your e-mail
service in Inbox, tap Options on the
Services menu to modify properties
for the e-mail service.