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Chapter 8 | Troubleshooting | 153
Problem Diagnosis/Remedy
HP Jornada will not
establish a connection
with a desktop PC.
The HP Jornada is not properly
seated in the docking cradle
(optional on the HP Jornada 710),
the serial sync cable is not
connected properly to the PC or the
HP Jornada, or communications
are not configured correctly.
Reconnect the cable correctly or see
Microsoft ActiveSync Help for more
information.
Backup file created
with the HP backup
application on another
HP handheld device
cannot be restored to
the HP Jornada.
Only PIM data can be migrated to
HP Jornada 700 Series. Because
the HP Jornada 700 Series uses a
newer operating system, it is
recommended that you restore PIM
data from an older device by using
Microsoft ActiveSync or Microsoft
Outlook rather than HP backup.
Synchronize your older HP
handheld device with Microsoft
Outlook on your desktop PC, and
then establish a new partnership to
transfer data to your new HP
Jornada.
While performing full
restore from
ActiveSync, a warning
message appears
stating that “Restore
could not copy the file
mdmlog6.txt to the
device”
Select “Skip All”. You should see a
message that reads “Restore
Complete”.
Disconnect and then reset your
device for the restore changes to
take effect.