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Chapter 8 | Troubleshooting | 149
Troubleshooting basic problem
Troubleshooting basic problemTroubleshooting basic problem
Troubleshooting basic problems
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If you have a specific problem, review the information below to
see if you can quickly find the answer. Or, visit the HP Jornada
Web site at www.hp.com/jornada
for current information about
common difficulties.
Problem Diagnosis/Remedy
HP Jornada does not
turn on when connected
to ac power
HP Jornada is locked up. Connect
the HP Jornada to external power,
and perform soft reset. (See the
Resetting section in this chapter.
Caution: You will lose any unsaved
data when performing a soft reset.)
HP Jornada does not
turn on when not
connected to ac power
Battery power is too low to run
device. Connect to ac power, and
then turn on your HP Jornada.
(Charge the battery regularly to
avoid running out of battery
power.) For information on
charging the main battery and
checking battery status, refer to the
Installing the main battery
section in chapter 2.
Battery runs out of
power very quickly.
You may be using your HP Jornada
in ways that drain the batteries
quickly. See the Managing
battery power section in
chapter 7.
HP Jornada does not
auto-suspend when
connected to a desktop
PC or when using the
modem.
The HP Jornada is designed to stay
on while connected to a computer.
This is the correct behavior. No
action is needed. However, the
device will go into display off mode
to conserve battery power if there is
no keyboard or touch screen input.