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Appendix B Frequently Asked Questions
182
Beaming problems
Password problems
Problem Solution
I cannot beam data to another
device with an IR port.
■ If you are beaming to another Palm handheld, confirm
that your handheld and the other Palm OS handheld are
between ten centimeters (approximately 4") and one
meter (approximately 39") apart, and that the path
between the two handhelds is clear of obstacles. Beaming
distance to other devices with an IR port may be different.
■ Move your handheld closer to the receiving device.
I cannot receive data from another
device with an IR port.
■ Make sure your handheld’s Beam Receive feature is set to
On. See “Beam Receive” in Chapter 15 for more
information.
When someone beams data to my
handheld, I get a message telling
me it is out of memory.
■ Your handheld requires at least twice the amount of
memory available as the data you are receiving. For
example, if you are receiving a 30K application, you must
have at least 60K free.
■ Perform a soft reset. See “Performing a soft reset” in
Appendix A for more information.
Problem Solution
I forgot the password, and my
handheld is not locked.
■ First, use the password hint to try and remember the
password. If this does not help, or if you do not have a
password hint, you can use Security to delete the
password, but your handheld deletes all entries marked
as private. However, if you perform a HotSync operation
before you delete the password the HotSync process backs
up all entries, whether or not they are marked private.
Then, you can follow these steps to restore your private
entries:
1. Use the Palm Desktop software and cable or infrared
communication to synchronize your data.
2. Tap Forgotten Password in Security to remove the
password and delete all private records.
3. Perform a HotSync operation to synchronize your data
and restore the private records by transferring them
from your computer to your handheld.