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APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support
until you have reviewed the following list of frequently asked questions, and you
have also reviewed the following:
■ The README file located in the folder where you installed the
Palm™ Desktop software on your computer
■ The Palm Desktop online Help
■ The Palm Desktop software for the Macintosh User’s Guide located in the
Documentation folder in the Palm Desktop software folder
■ The “Palm Support Assistant” knowledgebase, accessible at www.palm.com
under the Support section
■ The most recent Palm™ Zire™ handheld HelpNotes on your regional web site
If you are still having problems, contact Technical Support. For US and
International telephone numbers, go to
www.palm.com/support.
NOTE Thousands of third-party add-on applications have been written for Palm OS
®
handhelds. Unfortunately, we are not able to support such a large number of third-
party applications. If you are having a problem with a third-party application, please
contact the developer or publisher of that software.