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Appendix B Frequently Asked Questions
174
Software installation problems
Problem Solution
The Palm Desktop Installer Menu
did not appear when I inserted the
CD-ROM into my Windows
computer.
1. Click the Start button.
2. Select Run from the Start menu.
3. Click Browse.
4. Locate your CD-ROM or DVD drive and double-click
the autorun.exe file.
I cannot install Palm Desktop
software on my Windows
computer.
1. Disable any virus scanning software on your computer.
2. Press
CTRL-ALT-DELETE
and end all tasks except Systray
and Explorer.
NOTE
If a dialog box with buttons appears instead of a
list of tasks, click the Task List button and then end all
tasks except Systray and Explorer.
3. Make sure your computer has at least 50MB of disk space
available.
4. Delete all temporary files.
5. Run ScanDisk on your computer.
6. Reinstall Palm Desktop software.
I cannot install Palm Desktop
software on a Mac.
1. Disable any virus scanning software on your computer.
2. Quit any open applications.
3. Make sure your computer has at least 25MB of disk space
available.
4. Reinstall Palm Desktop software.