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Operating problems
175
Operating problems
Problem Solution
I don’t see anything on my
handheld’s screen.
■ Press an application button to ensure your handheld is
turned on.
■ Tap the Contrast icon in the upper-right corner of the
Graffiti
®
writing area. If the Contrast dialog box appears,
adjust the contrast by holding down the up scroll button
for a few seconds. If this doesn’t work, hold the down
scroll button for a few seconds.
■ If your handheld was exposed to cold, make sure it is at
room temperature.
■ Make sure the batteries are charged. Check the electric
outlet you used to charge your handheld to make sure it
is working.
■ Perform a soft reset. If your handheld still doesn’t turn on,
perform a hard reset. See “Resetting your handheld” in
Appendix A for information on how to perform both a
soft and hard reset.
IMPORTANT
With a hard reset, all records and entries stored
in your handheld are erased. Never perform a hard reset
unless a soft reset does not solve your problem. You can
restore any data previously synchronized with your computer
during the next HotSync
®
operation. See “Performing a hard
reset” in Appendix A for instructions on restoring your data.
I get a warning message telling me
my handheld memory is full.
■ Purge records from Date Book and To Do List. This
deletes To Do List items and past Date Book events from
the memory of your handheld. See “Purging records” in
Chapter 4. You may need to perform a HotSync operation
to recover the memory.
■ Delete unused memos and records. If necessary, you can
save these records. See “Purging records” in Chapter 4.
■ If you have installed additional applications on your
handheld, remove them to recover memory.
See “Removing applications” in Chapter 4.
My handheld keeps turning itself
off.
Your handheld is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three
minutes. Check the Auto-off setting. See “General
preferences” in Chapter 15.