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Appendix B Frequently Asked Questions
180
I tried to do a remote (IR to
phone) HotSync operation, but
it did not complete successfully.
(continued)
On a Mac, check the following:
■ Make sure Modem is selected on the Connection Settings
tab in the HotSync Software Setup window.
■ You may need to select a different Modem type on the
Connection Settings tab. Most modems have a setup string
that causes them to send initial connection sounds to a
speaker. You can turn on the Modem Speaker option and
use these sounds to check the modem connection.
■ Make sure your modem resets before you try again. (Turn
off your modem, wait a minute, then turn it back on.)
■ Make sure the computer is not in sleep mode when you
attempt a HotSync operation.
Check the following on your handheld:
■ Make sure the dialing instruction dials the correct phone
number.
■ If the telephone line you are using has Call Waiting, make
sure you selected the Disable call waiting option under
Modem Sync Phone Setup on your handheld and entered
the correct code.
■ Make sure the telephone line you are using is not noisy,
which can interrupt communications.
■ Check the batteries in your modem and replace them if
necessary.
I can’t perform an IR HotSync
operation.
■ On a Windows computer, be sure the HotSync Manager is
running and the Serial Port for local operations is set to the
simulated port for infrared communication. See “IR
HotSync operations” in Chapter 14 for details.
■ On a Mac, open the HotSync Software Setup window and
be sure HotSync Manager is enabled and that the IR Port
Connection Setting is set to On. See “IR HotSync
operations” in Chapter 14 for more information.
■ On your handheld, be sure the HotSync application is set to
Local, with the option IR to PC/Handheld.
■ Be sure the IR port of your handheld is aligned directly
opposite to, and within a few inches of, the infrared device
of your computer.
■ IR HotSync operations do not work after you receive a low
battery warning. Check the battery power of your
handheld. Recharge the internal battery.