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CallPilot 150 Telephone Administration Guide
Chapter 1
Getting started with CallPilot
About CallPilot
CallPilot is a versatile business communications tool that you can use to:
• answer incoming calls
• offer callers a selection of options to route their calls or access information
• provide advanced voicemail, Automated Attendant and call handling capabilities
This guide leads a System Administrator through setting up and operating CallPilot on a CallPilot
150 system. You can program CallPilot using any two-line display telephone on your Norstar
system. You can also use the web-based CallPilot Manager to set up and operate CallPilot.
CallPilot features
CallPilot includes:
Voicemail
Records messages and stores them in a mailbox for easy retrieval. Business telephones on your
system can have their own mailbox and greeting. Information can be distributed quickly to
departments and workgroups.
Automated Attendant
Answers your business calls promptly, 24 hours a day, with a Company Greeting. Callers can
direct their own calls by using the Company Directory.
Custom Call Routing (CCR)
Enhances the Automated Attendant menu with customized menus and information messages. With
CCR you can determine the menu options and record the voice prompts that guide callers along
call paths.