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140 Glossary
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Group Lists
A collection of mailbox numbers that are assigned a special “Group” number by CallPilot.
When a message is sent to a Group List, all the mailboxes in the list receive the message.
Guest Mailbox
A Guest Mailbox is a type of Subscriber mailbox for people who do not have a permanent
extension, but require a mailbox. Guest mailboxes receive and store messages the same
way that Subscriber mailboxes do.
Home Menu
The Home Menu is the first CCR menu that callers hear after they hear the Company
Greeting. The Home Menu provides a list of single-digit options to a caller. A caller, after
listening to the Home Voice Menu, selects the option by pressing a number on any tone
dial telephone.
A Home Menu can be programmed to offer eight options. By default, Ø is reserved for
reaching the Operator, and · offers the menu in the Alternate Language.The Home
Menu can also be a recorded Information Message that announces information to a caller
and then disconnects the call when the announcement is finished.
Home Menu voice prompt
A voice prompt that provides a list of number options. When pressed, these options route a
caller to: a sub-menu, an Information Message, a Leave Message option, or a transfer to an
extension.
Information Mailbox
A mailbox that provides a caller with a message describing goods or services available
from your company. The Information Mailbox does not take messages and does not have
an extension associated with it.
Information Message
On a CCR Tree, an Information Message is a message you record to provide a caller with
information about goods or services available from your company. Information mailboxes
must be created before the Information Message option can be added to the CCR Tree.
Initialize
Preparing a mailbox to receive messages, which includes changing a mailbox default
password, recording a Company Directory name, and recording Personal Mailbox
Greetings.
Initializing CallPilot
Preparing the CallPilot settings that are used in mailbox number length and language
preference.
Leave Message
The feature code used to leave messages in CallPilot mailboxes.