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126 Chapter 12 CallPilot configuration tips
P0919416 03
Greeting Table 1 for Bridge Stone Engineering
CallPilot uses Greeting Table 1 to answer calls after four rings. Depending on the time of day,
different recorded greetings play for the Morning, Afternoon, and Evening. When the Business
Status is No, the Non-business Hours Greeting plays.
Greeting Table 1 answers calls using greetings 1 through 4. Greetings 1 through 4 play unless you
assign different greetings. When the Greeting Table was configured, English was chosen as the
Primary Language.
After the Company Greeting the CCR Home Menu voice prompt plays. This menu gives callers a
list of single digit options. After callers listen to the Home Menu, they select an option by pressing
a number on any tone dial telephone. For example:
“To speak to our customer service representative, press
⁄
. To reach our sales department, press
¤
. To reach our shipping and receiving department, press
‹
. To speak with our receptionist,
press ‚.
The Customer Service and Sales department
This department has two receptionists, two customer service representatives, two sales agents, a
sales manager, and a customer service manager. CallPilot is set up to answer all calls. Callers can
select either customer service or sales from the CCR Home Menu voice prompt.
Incoming calls for customer service transfer directly to the customer service receptionist.
Incoming calls for sales transfer directly to the sales receptionist.
Greeting 1
“Good morning. You have reached Bridge Stone Engineering.”
The CCR Home Menu plays after the greeting. You can make Company
Greetings up to five minutes long.
Greeting 2
“Good afternoon. You have reached Bridge Stone Engineering.”
Greeting 3
“Good evening. You have reached Bridge Stone Engineering.”
Greeting 4
“You have reached Bridge Stone Engineering. The office is closed at this
time. Stay on the line to leave a message.”
Note: Lines used must be assigned to the Greeting Table before the Greeting Table
greetings are used.