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Chapter 12 CallPilot configuration tips 125
CallPilot 150 Telephone Administration Guide
CallPilot for a medium business
Bridge Stone Engineering
CallPilot is assigned as the Call Forward No Answer (CFNA) extension for all telephones in the
office. This means that any call that is not answered by a mailbox owner transfers to their mailbox.
Subscribers have buttons programmed on their display telephone for the CallPilot Leave Message
(≤·°‚) and Open Mailbox (≤·°⁄). This gives easy access to these frequently
used features.
Employees have a mailbox number that is the same as their telephone extension. Subscribers have
initialized their mailbox and recorded a Personal Mailbox Greeting.
When the receptionist is not available, Custom Call Routing routes callers along a call path.
The central receptionist
Bridge Stone’s receptionist handles all calls from the published telephone number. When the
receptionist is unable to answer the telephone within four rings, the Automated Attendant answers
the call. The receptionist is also the designated Operator. When a caller presses ‚ to speak with
the operator, the caller transfers to the receptionist.
Here is how Bridge Stone’s communication system works.
Bridge Stone’s public telephone number is 555-1234. All lines appear on the receptionist’s
telephone. CallPilot is the Prime Set for each of the six lines. The Delayed Ring Transfer (DRT)
feature forwards unanswered lines to the Automated Attendant.
Note: Delayed Ring Transfer is a telephone system-wide call handling feature. All lines
programmed as DRT to Prime are forwarded after four rings. This is done by setting the
Prime Set of the line to the CallPilot extension.