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CallPilot 150 Telephone Administration Guide
Chapter 5
Setting up the Automated Attendant
About the Automated Attendant
The Automated Attendant answers your company’s incoming phone lines with a prerecorded
greeting selected from the Greeting Table, according to the time of day.
You can record and assign different greetings to the Greeting Table. You can specify which
greetings play for particular lines. For example, you can program the system so that callers hear
one greeting when they call the sales line, and a different greeting when they call the customer
support line.
After the greeting, the Automated Attendant Menu offers a range of options that callers can select
using the dialpad of their phone. If you want to offer a greater range of options and services for
incoming calls, you can assign a Custom Call Routing (CCR) menu to play instead of the
Automated Attendant Menu. See “Planning and designing a CCR Tree” on page 58 for
information on creating a CCR menu.
Automated Attendant answering overview
Automated Attendant
answers
answers
Receptionist
Company Greeting
plays
Custom Call Routing
Home Menu plays
Automated Attendant
Menu plays
Incoming call