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130 Chapter 12 CallPilot configuration tips
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Language choice
The CallPilot language capability is independent of the telephone system’s language selection for a
set. CallPilot language availability is determined by the Class of Service assigned to a mailbox.
Lines
If a line programmed to be answered by the Automated Attendant appears on a set, it rings when
CallPilot transfers the call. If a line programmed to be answered by the Automated Attendant does
not appear on a set, a call is transferred to an intercom line appearing on the intercom button.
Message Send/Reply/Waiting
Any message notification left by an internal caller can be replied to using the CallPilot message
reply options. After listening to a message, a subscriber can forward a copy of the message to
another mailbox or call the message sender.
Night Service
When Night Service is activated and the CallPilot prime extension is specified as the Night Ring
extension for an incoming line, a caller immediately hears the CallPilot Automated Attendant.
Prime Set
When you configure lines on your system, you can designate CallPilot as the prime extension.
CallPilot answers with the Automated Attendant.
Private line
When private lines are assigned to a set programmed to ring, CFNA to CallPilot is answered by the
set’s mailbox. If a private line is the only appearance on that set, CallPilot transfers calls through
the intercom button.
Ringing line preference
Lines programmed as “Ring only” to telephone extensions are recognized by CallPilot. Features
such as CFNA and CFAC to CallPilot are not recognized by non-ringing lines programmed to a
telephone extension. Refer to “Call Forward No Answer (CFNA)” on page 128, “Call Forward All
Calls (CFAC)” on page 128 and “Answer buttons” on page 128.
Note: The CallPilot language option is enabled after a subscriber starts a session.
Note: If a subscriber replies to a message from a one line display phone, they must
press · after listening to the message.
Note: If the private line is not programmed to appear but not to ring, CFNA is not
activated.