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CallPilot 150 Telephone Administration Guide
Chapter 6
Custom Call Routing
About Custom Call Routing
With Custom Call Routing (CCR) you can replace Automated Attendant menus with a CCR Tree
that offers callers additional choices. Callers who reach a CCR Tree hear the CCR Home node
immediately after the Company Greeting.
CCR Trees contain paths that callers navigate using their telephone dialpad. By selecting an option
from the prompts callers can:
• hear an Information Message
• leave a message in a mailbox
• transfer to an extension or an external number
• go to a sub-menu
Custom Call Routing overview
To build a CCR Tree you start by creating the options presented in the Home node. You can include
up to eight options in the Home node. You record a prompt that informs callers of the Home node
options. You can build up to eight CCR Trees. After you build a CCR Tree you must assign it to a
Greeting Table.
Automated Attendant
answers
answers
Receptionist
Company Greeting
plays
Custom Call Routing
Home node options play
Automated Attendant
menu options play
Incoming call