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Glossary 141
CallPilot 150 Telephone Administration Guide
Level
The Home Menu is on Level 0. As sub-menus are added, the caller progresses through the
levels of the CCR Tree. A total of 11 levels can be created (from 0 to 10).
Mailbox
A storage place for messages on the CallPilot system.
Mailbox number length
The number of digits allowed in a mailbox number. The mailbox number length ranges
from two to seven digits.
Mailbox properties
Mailbox properties are optional parameters in addition to the Class of Service values. The
Mailbox properties are: Include in Company Directory, Alternate Extensions, Express
Messaging Line, Call Screening, Message Waiting Notification, and Outdial route.
Menu
A menu is a voice prompt you record that provides a caller with a list of up to eight
options. There is one default pre-recorded menu, the Automated Attendant Menu, that
plays after the Company Greeting. You can replace this default menu with a custom menu,
or you can assign the CCR Home Menu to play instead of an Automated Attendant menu.
Message Waiting Notification
Message Waiting Notification provides a mailbox owner with a message notification
Message for you on the display of their telephone.
Never Full Mailboxes
CallPilot mailboxes have a Never Full Mailbox Feature, which lets callers leave messages
in a mailbox, even if the mailbox is “full”. The messages are stored, but cannot be
accessed until at least one saved message is deleted.
Operator
The Operator is the person whose extension rings when the caller is prompted by the
Automated Attendant to “Press Ø for an operator”. If the Operator is not available,
callers who request the Operator transfer to the General Delivery Mailbox.
In Class of Service, the Operator is also known as a Targeted Attendant.
Operator default extension
The Receptionist or CallPilot designated Operator’s default extension. This default is
preset to none, and must be changed to any valid extension on the system.
Operator status
The CallPilot setting that tells the system whether or not a receptionist or designated
Operator is available.