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138 Glossary
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Call Screening
When you change a mailbox owner’s Personal Mailbox Call Screening feature to
Screened, the feature allows the mailbox owner to determine who is calling before
accepting the call.
CCR
See Custom Call Routing.
Channel configuration
The number of channels on the CallPilot unit that are designated for outdialing.
Class of Service
A Class of Service defines the values for the special features of a Mailbox. When adding a
mailbox, the System Administrator programs several special features at once by choosing
the number from the Class of Service table that provides the level of service most
appropriate for the subscriber.
A mailbox cannot be added without a Class of Service.
Company Directory
The Company Directory is an internal voice and text list of the names of mailbox owners
with initialized mailboxes who are designated to appear in the directory.
Configuration
The tasks involved in setting up the different parameters of CallPilot. For example,
configuring the Central Office (CO) lines answered by CallPilot.
Configuring CallPilot lines
The tasks involved in determining which external lines are answered by CallPilot and
which Greeting Table is assigned.
Custom Call Routing Tree
Call Paths that let subscribers select options to direct their calls along the paths you create.
Defaults
The preset parameters for CallPilot.
Destination
On a CCR Tree, the Destination determines where the caller is directed after they listen to
an Information message or leave a message in a mailbox. The Destination types are:
• PREV: returns the caller to the Previous menu
• HOME: returns the caller to the Home Menu
• DI S C : disconnects the call
You can assign destinations only to Information and Mailbox nodes.