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52 Chapter 5 Setting up the Automated Attendant
P0919416 03
Setting up Touchtone Gate
With Touchtone Gate incoming calls can be routed more quickly.
With Touchtone Gate you can have the standard voice prompt play or you can record your own
custom prompt. If you choose the standard prompt, the following prompt plays after your company
greeting: “If you are calling from a tone dial telephone, please press ⁄ now. If you are a pulse
dialing caller or if you are calling from a rotary dial phone, please hold and you will be
transferred.”
When the tone for 1 is received, the call goes to the Automated Attendant or CCR Tree. If no tone
is received, the call is sent back to the receptionist or designated Operator specified by the
Greeting Table. If the attendant is not available, the call is directed to the General Delivery
Mailbox. If the General Delivery Mailbox is not available, the call is disconnected.
The Touchtone Gate voice prompt is not presented to internal callers or callers who use Feature
981 or Feature 986.
If you disable Touchtone Gate, re-record the Company Greeting to include “If you are calling from
a tone dial telephone, please dial the extension number or press £ for the Company Directory. If
not, please hold and you will be transferred to the operator.”
To set up Touchtone Gate
Note: If you want to use a custom prompt, you must record it before you enable
Touchtone Gate. It is recommended that you use Greeting 40 as the custom Touchtone
Gate prompt. When Touchtone Gate is enabled, Greeting 40 is the default custom
prompt. For more information on recording Greetings, refer to “Recording a Greeting”
on page 44.
1 Press ≤·°‹.
Enter the System Administrator Mailbox number and password,
and then press OK
.
2 Press AA
.
3 Enter ⁄.
4 Touchtone Gate is not enabled by default.
Press CHNG
to change to enable Touchtone Gate or to choose a
custom voice prompt.
5 Press OK
to accept the standard voice prompt
or.
press CHNG
to choose the custom voice prompt or disable Touchtone
Gate.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Auto Atdt Admin
GRTG TABLE LINES
TT gate:none
CHNG OK
TT gate:std
CHNG OK