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116 Chapter 11 Troubleshooting CallPilot
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Incomplete messages are received in a mailbox, or “message delivered” plays while
recording a message or a CallPilot session ends unexpectedly
These situations can be caused by a problem called Talk Off. Talk Off occurs if CallPilot interprets
certain voice patterns as Dual Tone Multi Frequency (DTMF) dialing tones. DTMF dialing tones
are produced when buttons are pressed on a touch dial telephone. When you press a button on the
dialpad, CallPilot receives a DTMF dialing tone and performs the correct operation. For example,
after you enter your mailbox password, you can press the £ button. The DTMF dialing tone sent
to CallPilot indicates you are finished entering your password.
Some voice patterns are the same as DTMF dialing tones. This can make CallPilot function
incorrectly. For example, if in the middle of a message you say something that sounds like a
DTMF dialing tone created by pressing the £ button, the recording session ends. Correcting Talk
Off requires adjustments to your CallPilot system. Call your advice line for more information.
You cannot create a Group List
The maximum number of Group Lists that can be created is 99. The CallPilot Group List must be
enabled during installation. If the Group List feature is not enabled, you cannot create a Group
List. To enable this feature, you must reset CallPilot. For instructions on resetting CallPilot, refer
to “About resetting CallPilot” on page 89.
CallPilot does not accept a Path number for a CCR Tree
If you enter an incorrect digit while you are assigning a Path number, an error message appears.
The possible causes are:
• You entered an incorrect Path number. You can use only numbers 1 through 8 as Path numbers.
Do not use 0 or 9 as Path numbers.
• You tried to exceed the maximum number of levels.
• You are trying to access a level of a Tree whose previous level does not include a Menu node.
You must add a Menu node to the first level to let callers move to the second level.
A CCR Tree cannot be deleted
A Tree cannot be deleted while it is in use. You must disable the Tree before you can delete it.
Interruptions while building or changing a CCR Tree
If you press ® by mistake, if there is a power outage, if the system times out while you are
working on a CCR Tree, or if you exit the system without saving the CCR Tree you are working
on, the CCR Tree data is saved to Tree 9. Tree 9 is designated as the Workspace for building or
changing a Tree. The contents of Tree 9 are overwritten when you start to edit another CCR Tree.
Note: For more information about deleting a CCR Tree, refer to “Deleting a CCR Tree”
on page 78.