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Chapter 11 Troubleshooting CallPilot 117
CallPilot 150 Telephone Administration Guide
A mailbox is full
Mailboxes have a Never Full Mailbox feature, which lets callers leave messages in the mailbox,
even if the mailbox is “full”. Messages are stored, but they cannot be accessed until the mailbox
owner deletes some of the messages in the mailbox.
If more message time is required, you can change the mailbox Class of Service. For more
information, refer to “Changing a mailbox” on page 32.
Deleting a mailbox
You cannot delete a mailbox that is used in a CCR Tree. If you delete a Mailbox node, any
incoming messages for the Mailbox node are instead sent to the General Delivery Mailbox.
For more information about the General Delivery Mailbox, refer to “General Delivery Mailbox”
on page 16.
CallPilot error messages
This table explains CallPilot error messages that appear on your display if you perform an
incorrect action.
Message Meaning
Already a member
Appears if you try add the same mailbox to a Group List twice.
You cannot assign a mailbox to the same Group List twice.
Cannot delete
Appears if you try to delete a Special Mailbox. The System Administrator and
General Delivery Mailboxes cannot be deleted.
Ext assigned
Appears if you try to assign an extension twice to the same mailbox, or if you try to
assign an extension to more than one mailbox.
Extension needed
Appears if you have not assigned a an extension or if you have not assigned an
extension from a Transfer node.
Incomplete tree
Appears if you try to enable a Tree before all the paths are added, or before all the
mailboxes used in the Tree are initialized.
Info mailbox
Appears if you try to change an Information Mailbox.
Intro too short
Appears if the introduction to a message being forwarded is less than three
seconds long.
Invalid class
Appears if you enter an incorrect Class of Service while you are adding or
changing a mailbox Class of Service.
Invalid ext
Appears if you enter an incorrect extension. You can check the extension number
length or use the Company Directory.