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Chapter 6 Custom Call Routing 59
CallPilot 150 Telephone Administration Guide
Information Messages
An Information Message is a message you record to tell callers about information about goods or
services available from your company. You can tell callers about information such as sales,
specials, company events, business hours, price lists, and shipping times. For example:
We’re pleased to announce the arrival of the new FaxEasy line of fax machines. FaxEasy is easy to
operate and produces top quality fax images at an affordable price.
You must create an Information mailbox before you can add it to a CCR Tree.
The Home node can be an Information Message
You can program the Home node to play an Information Message. For example:
Come celebrate with us! It’s time for Ideal Office Machines’ annual get-to-know-our-customers
picnic. The annual picnic is on the first Sunday of August from 1:00 to 5:00 p.m. in Thompson
Park. See you there.
If the Home node is an Information Message, the caller disconnects at the end of the message. You
cannot specify another destination. For information on destination types refer to “Destination
types” on page 60.
Using an alternate language for the Home node prompt
If you record an alternate language Home node prompt, you must tell callers about the alternate
language option. In the primary language Home node prompt tell callers to press · if they want
to hear the message in the alternate language. For example:
To hear this message in [the alternate language], press ·
. To place an order press
⁄. To add
your name to our mailing list press ¤. To reach our sales department press ‹. To speak with the
receptionist press ‚.
Sub-menus
A sub-menu is any menu that callers hear after the Home node. Sub-menus can lead to other
sub-menus.
A sub-menu is a prompt that provides callers with another list of options. For example, from the
Home node a caller can press ‹to reach the Sales department and hear the sub-menu options:
To place an order press
⁄. To add your name to our mailing list, press ¤. To speak with a
Customer Service Representative press ‹. To speak with the receptionist press ‚.