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P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Glossary
Administration
The tasks involved in maintaining the Enterprise Edge Voice Messaging mailboxes,
greetings and set up configuration.
Alternate greeting
A greeting recorded for a Personal mailbox and played on occasions such as
absence, illness, or vacation.
Attendant sign On/Off
The task performed by a company receptionist or Operator that indicates to
Enterprise Edge Voice Messaging when an Operator is available to answer calls.
Automated Attendant
The Enterprise Edge Voice Messaging answering service that answers incoming
calls with a Company greeting, plays a list of Enterprise Edge Voice Messaging
options to a caller and performs call routing functions in response to a caller’s
dialpad selections.
Broadcast Message
A message that can be sent only by the System Administrator. This type of message
plays in all initialized Personal mailboxes and plays immediately after the mailbox
is opened. It is automatically erased after the mailbox owner listens to the message.
Business Status
A Enterprise Edge Voice Messaging setting that tells Enterprise Edge Voice
Messaging whether a company is closed or open for business.
Class of Service
A predetermined number designation that specifies the Enterprise Edge Voice
Messaging Options for a mailbox.
Company Directory
An internal voice list that contains the names of users with initialized mailboxes
designated to appear in the Company Directory.
Conventions
The way certain information is described. For example, using underlined text to
represent second-line display prompt information.
Default
The parameters preset in the Enterprise Edge Voice Messaging system.