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P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Greetings
Introduction
This chapter describes the mailbox greetings and how to record them. This chapter
includes:
• Types of mailbox greetings
• Recording the Primary or the Alternate mailbox greeting
• Choosing the Primary or the Alternate mailbox greeting
• Recording a Personalized mailbox greeting
• Deleting a Personalized mailbox greeting
• Recording an Information mailbox greeting
Types of mailbox greetings
The two types of greetings are:
• Personal mailbox greetings (which include Primary, Alternate, and
Personalized greetings)
• Information mailbox greetings
Personal mailbox greetings
Personal mailbox greetings play to callers who reach your mailbox. Greetings
inform callers that they have reached the correct mailbox and give callers any
necessary information or instructions. You can change the greetings at any time.
After you initialize your mailbox, you can record your greetings. If you do not
record any Personal greetings, your Company Directory name recording plays to
callers who reach your mailbox. Refer to Recording or changing your name in the
Company Directory on page 19.
There are three types of Personal mailbox greetings: Primary, Alternate and
Personalized.
Recording technique for personal mailbox greetings
When you record your Personal greetings, remember to speak clearly and at a pace
that is easy to understand. After you record a greeting, you can replay it before you
accept it. You can record or change a greeting from any Enterprise Edge telephone
or, if you are away from the office, from any touch tone phone. When you record a
greeting, do not use the Handsfree feature. You have better results if you speak
directly into the handset.
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