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Using Enterprise Edge Voice Messaging 13
P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Automated Attendant
The Automated Attendant acts as a receptionist for incoming calls. When enabled,
the Automated Attendant answers your company’s incoming telephone lines
depending on the time of day. If callers know which option they want, they can
interrupt the Automated Attendant by entering their selection on the dialpad of any
tone-dial telephone.
The Automated Attendant provides callers with voice prompt commands associated
with each of the following options:
• entering a mailbox number
• entering the extension
• using the Company Directory
• leaving a message
• reaching the Operator
• selecting an Alternate Language* (not a voice prompt)
* If your Enterprise Edge Voice Messaging system is installed with bilingual
capabilities, the caller can press
·
to listen to the Automated Attendant in the
Alternate Language.
When a caller selects an option, the Automated Attendant responds to the command
either by routing the call to an extension or mailbox within your company, or
directing the caller to the Company Directory or the Operator.
The caller listens and then enters the option they want to use.
Types of mailboxes
A mailbox is a storage place for messages. A Enterprise Edge Voice Messaging
system can have up to 1,000 mailboxes. There are three types of mailboxes:
• Personal
• Information
• Special
Most users have personal mailboxes.
Personal mailbox
A personal mailbox is assigned by the System Administrator and is maintained by
the mailbox owner. A personal mailbox can be a user or a guest mailbox.
User mailbox
A user mailbox can be assigned to each mailbox owner who has an operating
Enterprise Edge extension.