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Greetings 29
P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Information mailbox greetings
Information mailboxes greetings provide messages and announcements to callers.
A caller is automatically disconnected after listening to an Information mailbox
greeting. Information mailboxes can be used to:
• announce sales
• provide product lists
• announce special events
For example:
“Paddy’s Dance Studio proudly presents an extravaganza of dance. The
entertainment begins at 8:00 p.m. on the fourth of July. Toddlers tap is in the White
Room. Folk dance is in the Green Room. Classical ballet is in the Pink Room.
Contemporary jazz is in the Blue Room. The Studio and Recital Rooms are located
at 222 Main Street.”
Make Information mailboxes easy for a caller to find. Do this by using your
company Operator or the Automated Attendant Company greetings to route the
caller. For details about Information mailboxes, ask your System Administrator.
Information mailboxes are different from Custom Call Routing (CCR) Information
Mailboxes. Callers must use the CCR Tree to access a CCR Information mailbox.
For more information about CCR Information Mailboxes, ask your System
Administrator.
Recording the Primary or the Alternate mailbox greeting
This procedure shows you how to record your Primary or Alternate mailbox
greetings. To start using Enterprise Edge Voice Messaging, only a Primary mailbox
greeting is necessary. If you do not record any Personal mailbox greetings, your
Company Directory name recording plays to callers who reach your mailbox.
If you record both Primary and Alternate mailbox greetings, you must choose which
greeting plays. If you do not choose a greeting, the Primary mailbox greeting
automatically plays. For information on how to choose a greeting, refer to Choosing
the Primary or the Alternate mailbox greeting on page 31.