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Transferring calls 57
P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Transferring calls from your mailbox to the Operator
To transfer calls from your mailbox to the Operator, press
‚
while at the Main
Mailbox menu. For more information, refer to Main Mailbox menu and options on
page 25.
Transferring calls from your mailbox to the Automated Attendant
To transfer to the Automated Attendant from your mailbox, press
£
at the Main
Mailbox menu. For more information, refer to Automated Attendant on page 13 and
Main Mailbox menu and options on page 25.
Transferring a call to Custom Call Routing (CCR)
About Custom Call Routing (CCR)
Custom Call Routing (CCR) is a single-digit application that provides callers with
a more sophisticated menu and a wider range of options. Using CCR, a caller can:
• listen to the Home menu and make a selection
• listen to a pre-recorded CCR Information message
• leave a message in a mailbox
• transfer to another extension or an external number
For more information about CCR, ask your System Administrator.
A call can be transferred to the beginning of a CCR Tree. To transfer a call to a CCR
Tree:
1. Press ƒ
·°fl
. Do not press ˙.
2. Choose a CCR Tree by entering a digit from 1 to 4 and pressing
£
.
3. Wait until the display shows
Call transferred
before attempting any other
Enterprise Edge Voice Messaging functions. The call automatically transfers
and the Enterprise Edge Voice Messaging session ends.