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84 Enterprise Edge Voice Messaging Tips
Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01
Extended Absence Greeting. Begin this greeting by announcing your vacation or
travel plans. This gets the attention of the caller. For example, “Vacation alert! Hi,
this is Marshall. I will be on vacation starting on the 5th, and I will be returning to
work on the 12th. If you care to do so, please leave a message and I will return your
call when I return from vacation. For immediate assistance, please press zero.”
Record your greetings and messages clearly. For a better quality recording, speak
directly into the handset. Do not use the Handsfree feature. Remember to speak
clearly with a pleasant voice at a pace that is easy to understand. Do not speak too
softly or loudly or make the greeting or message too lengthy. After you record a
greeting or message play it back. Make sure that your greeting or message sounds
the way you want it to before you accept it.
Do not forget to use the Copy and Reply features. You can use Enterprise Edge
Voice Messaging to send copies of messages to other mailboxes and reply to
messages with a message of your own. When you send copies of messages to other
people, ensure that your introduction explains why you are forwarding a copy of the
message. Is the copy for information only? Is the message meant for the person to
whom you are forwarding it? Who is responsible for the action on the message?
Use Group Lists for multiple copies of messages. If you find that you regularly
send the same message to several different people, ask the System Administrator to
create a Group List for you. With a Group List, you can send the same message to
all the mailboxes in the Group List.
Encourage Enterprise Edge Voice Messaging use. Old habits are sometimes hard
to break, and some people have difficulty accepting or even trying new
technologies. Use your Personal mailbox and other Enterprise Edge Voice
Messaging features, and encourage your co-workers and frequent callers to use
them too.
Report problems promptly. If you encounter problems using Enterprise Edge
Voice Messaging, report the trouble to the System Administrator as soon as
possible.