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86 Troubleshooting
Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01
My name is not played in the Company Directory.
Check to ensure that your mailbox is initialized. If it is not initialized, your name is
not played in the Company Directory and your mailbox cannot receive any
messages. If you have recorded your Company Directory name, ask your System
Administrator to ensure that the Company Directory Override is set to
YES
.
I have forgotten my mailbox password.
A forgotten password cannot be recovered. Your old password must be reset to the
default password of four zeros (0000). After the System Administrator has reset
your password, you must open your mailbox and change the default password.
I attempt to access my mailbox and I hear the recording:
“This mailbox has been locked to
prevent unauthorized access. Please contact your administrator for assistance.”
Your mailbox is assigned a maximum number of incorrect password attempts.
Enterprise Edge Voice Messaging records the number of incorrect attempts from
the last time your mailbox was successfully accessed. After the number is passed
you are “locked-out”. Your mailbox cannot be opened again until the System
Administrator resets the password.
Enterprise Edge Voice Messaging Timeout
The Enterprise Edge Voice Messaging Timeout feature allows five seconds for you
to choose an option. If Enterprise Edge Voice Messaging does not detect a
selection, the Automated Attendant replays the option list. If an option is still not
selected, Enterprise Edge Voice Messaging ends the session.
Enterprise Edge Voice Messaging has minimum voice level detection. If Enterprise
Edge Voice Messaging does not detect an audio signal, it requests the caller to
speak louder and provides the option to re-record. If no voice level is detected after
the prompt, Enterprise Edge Voice Messaging ends the session.
Messages are cut off
If people need to leave long messages in your mailbox (up to 10 minutes), you can
ask the System Administrator to give you more message recording storage space.
I attempt to listen to my messages and I hear the recording: “
Your mailbox is full. You must
erase some messages before you can listen to new messages.”
Your mailbox is equipped with the Never Full Mailbox feature, which allows a
caller to leave a message in your mailbox, even if the mailbox is “full”. The
message is stored, but cannot be accessed until you delete at least one saved
message. If you find that you need more message time in your mailbox, ask your
System Administrator to give you more storage space.
Wrong prompt language
If the wrong language appears on the display of your Enterprise Edge telephone, ask
the System Administrator to change this.