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14 Using Enterprise Edge Voice Messaging
Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01
Guest mailbox
Guest mailboxes provide temporary employees and guests with access to internal
messaging and call routing features. Guest mailboxes do not have an operating
extension. They are assigned a number that looks and works like an extension. This
allows the guest mailbox owner to access Enterprise Edge Voice Messaging the
same way a mailbox owner accesses their mailbox from another extension or
telephone. If you need a guest mailbox, request one from the System Administrator.
Information mailbox
An Information mailbox is designed to provide an informative message to a caller.
These mailboxes do not have an operating Enterprise Edge extension, and the caller
cannot leave a message in them. A voice prompt provides a caller with access to
Information mailboxes. An Information mailbox is reached through the Automated
Attendant, Custom Call Routing (CCR) or the Operator. For more information,
refer to Information mailbox greetings on page 29.
Information mailboxes are created by the System Administrator, and are maintained
by either the System Administrator or a mailbox owner.
Special mailboxes
Special mailboxes are set up automatically when the Enterprise Edge Voice
Messaging system is initialized.
The Special mailboxes include:
• General Delivery mailbox
• System Administrator mailbox
General Delivery mailbox
The General Delivery mailbox is used:
• to collect messages from callers who use a rotary dial telephone
• for individuals in your company who do not have personal mailboxes
• for mailbox owners whose mailboxes are full. For more information, refer to the
Enterprise Edge Voice Messaging Never Full mailbox feature on page 35.
The receptionist or System Administrator sends messages left in the General
Delivery mailbox to the appropriate mailbox owner. For more information about
the General Delivery mailbox, refer to Default mailbox numbers for the General
Delivery mailbox on page 89.
System Administrator mailbox
This mailbox is used by your System Administrator as a personal mailbox. You can
leave messages for your company’s System Administrator in this mailbox.
Ask your System Administrator for the mailbox number.