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28 Greetings
Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01
Primary mailbox greeting
Record your Primary mailbox greeting for everyday use. In this greeting include
your name and a brief message explaining to callers that you are unable to answer
their calls. For example:
“Hi. This is Paul Wayne. I’m not able to take your call right now. Please leave me
a message at the tone and I will return your call as soon as possible.”
If you are a new mailbox owner, record your Primary mailbox greeting
immediately.
Alternate mailbox greeting
The Alternate mailbox greeting is normally used for special circumstances. For
example:
“Hi. This is Paul Wayne. I am out of the office until Thursday, the 17th of
December. Although I am out of the office, I do check my mailbox daily. Please
leave me a message at the tone and I will return your call as soon as possible. Thank
you.”
After it is recorded, you must choose which greeting you want Enterprise Edge
Voice Messaging to play. You can change the selection at any time, and as often as
needed.
Personalized mailbox greeting
Personalized mailbox greetings are available only if your company subscribes to the
Caller ID (CLID) service from your local telephone company. For more
information about CLID, ask your System Administrator.
A Personalized mailbox greeting plays to callers based on the caller’s phone
number. Enterprise Edge Voice Messaging recognizes the assigned incoming
phone number and plays the Personalized mailbox greeting. For example:
“Hi Susan. I may have missed your call, but I don’t want to miss meeting you for
lunch. See you at noon.”