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P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Transferring calls
Introduction
This chapter describes transferring calls and explains:
• Transferring calls to an Enterprise Edge Voice Messaging mailbox
• Transferring calls from your mailbox to the Operator
• Transferring calls from your mailbox to the Automated Attendant
• Transferring a call to Custom Call Routing (CCR)
• Outbound Transfer
• Adding special characters to the destination number
• Setting up Outbound Transfer to a phone number
• Setting up Outbound Transfer to an extension
• Changing the Outbound Transfer parameters
• Turning Outbound Transfer on and off
Transferring calls to an Enterprise Edge Voice Messaging mailbox
Any time a caller wants to leave a message in a mailbox, you can easily transfer
their call from your Enterprise Edge telephone to any mailbox initialized with
Enterprise Edge Voice Messaging.
Transferring calls to an Enterprise Edge Voice Messaging mailbox has the
following advantages:
• If you transfer a call to a mailbox instead of another telephone, the call does not
come back to you. If you transfer a call to another telephone and the call is not
answered, the call does comes back to you.
• The call is immediately transferred to the mailbox (which saves time).
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is not available on the Enterprise Edge Companion Wireless
telephone.
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