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P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Accessing your messages
Introduction
This chapter describes accessing your messages and explains the following related
topics:
• Receiving calls
• Enterprise Edge Voice Messaging Never Full mailbox feature
• Listening to your mailbox messages
• Call Screening
Receiving calls
Enterprise Edge Voice Messaging can be used by any outside caller and by other
mailbox owners in your company. When you are away from the office, you can use
Enterprise Edge Voice Messaging with any touch tone phone. When you are at the
office, you can use Enterprise Edge Voice Messaging from any Enterprise Edge
telephone connected to your company’s Enterprise Edge Voice Messaging system.
Even outside callers using a rotary dial telephone are able to use Enterprise Edge
Voice Messaging. When a caller uses Enterprise Edge Voice Messaging from a
rotary dial telephone, the system transfers the call to your company receptionist or
the Operator. If a receptionist or the Operator is not available to answer the call, the
call transfers to the General Delivery mailbox.
Enterprise Edge Voice Messaging Never Full mailbox feature
The Never Full mailbox feature lets external callers leave a message in your
mailbox, even if the mailbox is technically “full”. The message is stored in your
mailbox, but cannot be accessed until you delete at least one existing message to
allow space for the new message. If you attempt to listen to any new messages
before deleting an existing message, you hear this voice announcement:
“Your mailbox is full. You must erase some messages before you can listen to new
messages.”
You are not able to leave a message in another mailbox, create a new message,
Copy, Send, or Reply to a message, until you delete at least one existing message.
The Never Full mailbox feature is not available to internal callers. Internal callers
cannot leave messages in mailboxes that are technically “full”.
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