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60 Transferring calls
Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01
Optimizing Outbound Transfer
When Enterprise Edge Voice Messaging transfers a call to an external telephone
number using Outbound Transfer, two lines are used. An incoming line is used to
connect the caller to your mailbox and an outgoing line is used to transfer the caller
to your Outbound Transfer telephone number. Both lines remain in use while the
caller connects to the Outbound Transfer telephone number.
To optimize the use of Enterprise Edge Voice Messaging lines, the Outbound
Transfer call to an external telephone number can transfer to the incoming line to
make the outgoing call. This type of transfer is called a Link transfer.
Note: A Link transfer can be performed only if the Enterprise Edge Voice
Messaging line is equipped with Link transfer capability. If a Link transfer
is programmed for an Outbound Transfer and your Enterprise Edge Voice
Messaging lines do not support this feature, the caller disconnects. Ask your
System Administrator before programming the Link transfer.
To perform a Link transfer with Outbound Transfer you must add a
£
before the
Outbound Transfer telephone number. For example, the telephone number would
look like:
£fififi⁄¤‹›
where:
£
instructs Enterprise Edge Voice Messaging to use the incoming line to perform
the transfer
fi⁄¤‹›
is the telephone number dialed
Programming an Outbound Transfer telephone number when Enterprise Edge
Voice Messaging is behind PBX or Centrex+
When Enterprise Edge Voice Messaging is installed behind a PBX or Centrex+ and
you want to access an outside line and recognize dial tone, enter:
·£›¤fififi⁄¤‹›
where:
·
accesses an outside line
£
specifies the next digits are special characters
›
recognizes dial tone
¤
specifies the next digits are numbers to be dialed
fififi⁄¤‹›
is the phone number dialed